FAQs

What currency are the prices do I see in the site?
All prices are determined on the country purchasing from.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-10 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at adptathletics@adptathleticsltd.ca

I am not in love with my order, can it be returned? What if there is an issue?To return your product, please email ADPTAthleticsLtd@ADPTAthletics.ca. You will be responsible for the shipping costs to return the item back to our inventory warehouse. Please note that the original shipping costs cannot be refunded.

  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned including:
    • Gift cards
    • Downloadable software products
  • There are certain situations where only partial refunds are granted (if applicable)

Can I cancel my order?
You are unable to cancel your order! 

I have entered an incorrect address what do I do now?
If you have miss spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at adptathletics@adptathleticsltd.ca. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-10 business days.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to adptathletics@adptathleticsltd.ca and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

I have a question that wasn't answered, Can you still help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to adptathletics@adptathleticsltd.ca and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.